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Please choose carefully.
We do not normally give refunds if you:
- simply change your mind or
- make a wrong decision
You can choose between a refund, exchange or credit:
- where goods are faulty
- have been wrongly described
- are different from a sample shown to you,
- or do not do what they are supposed to do
Return Conditions
No refunds, credit or exchanges will be offered for products that have had tags removed, have been worn or washed or are damaged in any way (except where an item is faulty from the manufacturer)
For hygiene reasons, please ensure that all garments are tried on over your own underwear. Items for return should be kept in a smoke and perfume free environment (as well as any other strong odours) as returns will be refused on items that are returned smelling of tobacco smoke or strong odours.
Refunds
Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card. Please note depending on the payment method, refunds may take up to 14 days, though it is typically less. Credits cannot be exchanged for cash.
Postage Costs on Returns
If you decide to return an item for any reason, you acknowledge that you will bear the cost of postage of any return items. If the item is returned because it is faulty Liiluu will waive the cost of postage of the replaced item. If you are an international customer all replacement items will incur an additional postage cost.
Returns Procedure
Items can be returned to Liiluu without prior notice, however we would appreciate an email to info@liiluu.com.au stating the order no and reason for return. You should try on your items and return if needed as soon as possible. We will not accept any return after 14 days from the date of purchase.
Liiluu cannot be held responsible for items that have not reached us, and for this reason we suggest that you use a signed for delivery method, such as Registered Post. On receipt of your exchange and after processing, you will receive an email confirming the items returned and the details of any exchange or refund.
We normally process your return within 3 business days of receipt. The address for returns is;
Liiluu
317 Lawrence Hargrave Drive
Thirroul NSW Australia 2515
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